Job Title: Director of People & Culture
Location: Providence and northern Rhode Island (multiple locations)
Reports to: Vice President of Community Programs & People
Status: Full-Time
Pay Range: Commensurate with experience, includes full benefits (health/dental insurance, paid time off, a 401k plan, and an Employee Assistance Program).
Sojourner House is a comprehensive nonprofit organization that serves victims of domestic violence, sexual assault, and human trafficking. The agency has experienced programmatic growth in recent years, and it is approaching 70+ full staff members across different office locations. We are seeking a Director of People & Culture, who will serve as a member of the management team to oversee the operations of an employee human resources function.
POSITION OVERVIEW
Working with the executive team and program directors, the Director will provide organizational leadership and be the point person to administer the human resources function, organizational cultural, employee engagement, and change management initiatives, agency learning and development, performance management, workforce planning, and compliance. This includes: recruiting, interviewing, and onboarding new employees; managing employee professional development and employee improvement plans; providing on-going training to meet the needs of the staff and various agency programs; managing employee relations; ensuring compliance with federal, state, and local employment laws; monitoring and adapting agency employment policies as needed; assisting with employee benefits (including the agency’s health/dental/401(k) plans); and completing other human resources work as required.
The ideal candidate is a strategic leader who fosters a positive workplace environment across multiple sites utilizing an organized, professional, and grounded approach. They possess the sound judgment and emotional intelligence required to manage complex personnel matters while leveraging the technical HR expertise to drive robust administrative and organizational strategies.
PRIMARY JOB DUTIES:
● Plans, organizes, and controls all activities of the People & Culture department. Participates in developing department goals, objectives, and systems.
● Develops and administers various human resources plans and procedures for all staff members.
● Working with the CEO and Finance department, implements and annually updates the compensation program; working with program leaders,updates job descriptions as necessary; regularly conducts benchmarking; analyzes compensation; monitors the performance evaluation program and revises as necessary.
● Working with program directors and the CEO, develops, recommends, and implements personnel policies and procedures; maintains agency and employee handbooks on policies and procedures.
● Develops and maintains records, reports and logs to conform to EEOC regulations.
● Working with Communications and Operations teams, develops and implementation of an internal communications plan and a culture of collaboration across all agency locations/programs.
● Manages all steps of the employee lifecycle: Conducts recruitment efforts for all exempt, nonexempt, part-time and temporary workers; places job advertisements; works with supervisors to screen and interview candidates; conducts reference checks; extends job offers; conducts new employee orientations in collaboration with program directors; conducts exit interviews.
● Coordinates on-going training for staff members, including annual trainings (e.g. workplace safety, sexual harassment); skills-based training (e.g. case management training); and other trainings as needed.
● Establishes and maintains department records and reports. Participates in administrative staff meetings and attends other meetings. Maintains organizational charts and coordinates with Operations and Communications in maintenance of employee directory.
● Works with program directors to address any employee performance or disciplinary issue that may arise. Ensures compliance with local and federal laws, regulations, and agency guidelines.
● Works with staff committees in the creation and implementation of programs that increase employee engagement and build a positive workplace culture.
● Creates a culture of collaborative problem-solving to design comprehensive solutions. Designs strong change management strategies and proactively addresses solutions, taking control of challenges that arise and collecting feedback from multiple sources to address the problem.
● Adapts strategies and techniques to resolve individual conflict situations. Provides directors and staff members with robust coaching and resources to help them resolve and prevent interpersonal and team conflicts and adapt to different leadership styles.
● Evaluates reports, decisions and results of department initiatives in relation to established goals. Recommends new approaches, policies and procedures to effect continual improvements in relation to established goals. Recommends new approaches, policies and procedures to effect continual improvements in efficiency of department and services performed.
● Ensures compliance with all federal, state and local employment laws.
● Duties include management of Sojourner House’s employee benefits, which include health/dental insurance, life and long-term disability insurance, a 401(k) plan, and an Employee Assistance Plan (EAP).
● Maintain employee personnel files and HRIS, coordinating changes to employee information, and submitting changes to the Finance Department. This includes processing new hire information, terminations, salary changes, benefits management, and leave administration.
● Other duties as assigned by the management of Sojourner House or as required.
EDUCATION: A bachelor’s degree or equivalent is preferred. Advanced education, including SHRM Senior Certified Professional (SHRM-SCP) or HRCI-SPHR accreditation or equivalent, is preferred.
REQUIRED EXPERIENCE & SPECIAL SKILLS:
● Five or more years experience working in human resources or a related field.
● Familiarity with domestic violence, sexual assault, human trafficking programming, and/or human services programming is strongly preferred.
● Must have exceptional interpersonal, verbal, and written communication skills, including ability to effectively handle conflict with grace and discretion.
● Must be organized, flexible, and demonstrate professionalism in the execution of work duties.
● Must have prior experience developing and delivering presentations and trainings to groups.
● Must be an operationally strong, steady, emotionally intelligent, and systems-oriented leader capable of running effective and strategic programs.
● Computer literacy (Google Workspace, Word, Excel, and general internet skills) is required. Experience with managing HRIS systems database is required
● Experience working with individuals from diverse cultures and backgrounds, including those who may have lived experience of domestic violence.
● Experience with employment law issues.
● Comfortable with working in a fast-paced environment, with ability to multi-task and prioritize work.
● Support Sojourner House’s philosophy of client empowerment and respect for individual choices.
● Applicants are required to have a reliable car and valid insurance.
● Applicant must pass a federal and multi-state background check if offered the position.
SCHEDULE, WORK ENVIRONMENT & PHYSICAL DEMANDS
This is a full-time, on-site position. Travel to other offices and agency-owned buildings throughout the state will be required. Evening and weekend hours may be necessary to meet agency needs.
The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made as necessary.
- Regularly required to stand; sit; walk; use hands to finger, handle, or feel; reach with hands; and talk or hear
- The employee must be able to carry objects weighing 10-25 pounds occasionally
- Frequently required to walk and climb several sets of stairs
- Must have a valid driver’s license and access to an insured reliable vehicle; frequent travel to other locations is required
- The noise level in the work environment is usually moderate and the environment is sometimes chaotic
TO APPLY:
Please submit a resume, cover letter, and the contact information for 2-3 references to holly@thehire.com with “Director of People & Culture” in the subject line. Applications will be reviewed on a rolling basis, so early submissions are encouraged. Sojourner House is an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
To learn more about Sojourner House, please visit www.sojournerri.org.
