COMMUNITY LIBRARIES OF PROVIDENCE
Digital Services Specialist (S1)
Olneyville Library
Salary: $22.96 per hour/$44,772 annual
Hours: Full-time. 37.5 hours per week w/Benefits
Posted: July 20, 2026
Deadline: Applications accepted until the position is filled.
CLPVD is seeking someone to fulfill a new staff position, Digital Services Specialist, at a new, co-located Olneyville Library in the Joslin Recreation Center. Partner organizations include Joslin Recreation and the Olneyville Resilience Hub (City of Providence). The William D'Abate Elementary School is also located on site, as well as a large public park that includes a basketball court, water park, and playground. The Digital Services Specialist will be the primary staff for the Cyber-Lobby at the Library, but will have the support and participation of the other Olneyville Library staff. They will also participate in other library programs, including makerspace, and spend time each day serving on the circulation desk.
Position Description:
The Digital Services Specialist supports and advances the Community Libraries of Providence (CLPVD) mission by delivering high-quality digital programs and technology assistance to visitors to the Olneyville Library Cyber-Lobby, Olneyville Resilience Hub, and Joslin Recreation Center. This position implements digital literacy programs and one-on-one tech support, troubleshoots basic equipment issues, and manages reservations and usage of the privacy pods, meeting room, and public computer lab with the support of the other Olneyville Library Staff. The Digital Services Specialist will work under the direct supervision of the Neighborhood Library Supervisor, with programmatic support and training from the Digital Services & IT Coordinator.
Due to a state grant, the Cyber-Lobby services will have an initial 5-year focus on health monitoring (telehealth and access to other health education), workforce tasks (online interviews, research, resume writing, job search), and education (online classes, virtual meetings) in addition to basic computer assistance (email, Google apps, attachments, word processing, etc.).
The Digital Services Specialist participates daily in library-related customer service, including circulation, library card registration, shelving, etc. They assist with and/or deliver makerspace programming and/or training as well as other programs. Successful performance requires strong interpersonal skills, cultural sensitivity, and a desire to create an open and inclusive library space for diverse users. The Digital Services Specialist may occasionally have a lead role with regard to the daily activities of the library when the Library Supervisor is out of the building.
Essential Job Functions:
Programs & Patron Services
· Assist patrons with library-owned devices, printing, scanning, and other technology. Limited support for personal devices will be provided.
· Develop, promote, and deliver digital skills workshops for all ages.
· Support patrons in accessing e-books, e-audiobooks, streaming services, and other digital collections through platforms such as Ocean State e-Zone and Hoopla.
· Respond to patron inquiries about digital services in person, by phone, and via online channels.
· Troubleshoot public and staff computers, peripherals, and software; request assistance for more complex issues through the CLPVD Help Desk.
· Collect and maintain library statistics; participate fully in evaluation efforts.
· Provide customer service, including checking out/in books, issuing library cards, processing book deliveries, pulling holds, and shelving materials.
· Assist with and/or deliver makerspace programming and training.
· Seek to understand patron needs and advocates for services that respond to their needs.
· Provide outreach to promote library services and programs, present programs offsite in community spaces, and meet with representatives from other neighborhood agencies (with a focus on co-located partners).
· Manage library operations in the absence of the Library Supervisor, but under the guidance of Systems Coordinator.
· Provide coverage in other CLPVD libraries as needed.
Web & Digital Content
· Post library events and guides/tutorials on the CLPVD website (clpvd.org).
· Create and post content for CLPVD social media channels, in coordination with the Library Supervisor.
Collaboration & Professional Development
· Collaborate with Olneyville Library, Olneyville Resilience Hub, and Joslin Recreation staff to integrate digital services into the community hub’s broader programming and community outreach efforts.
· Engage in professional development opportunities within CLPVD and sponsored by state library organizations.
· Maintain awareness of emerging library technologies and recommend enhancements.
Required Knowledge, Skills and Abilities
· Clear understanding of the mission, vision, and brand promise of CLPVD.
· Ability to establish and maintain effective working relationships with staff, community organizations, and the public.
· Strong desire to work in a team environment and to collaborate inside/outside the library.
· Enthusiastic, flexible, self-starter.
· Comfortable working with various technologies (e.g., Microsoft programs, Google Docs/Drive), including staff and public computer applications.
· Experience providing technology instruction or training to diverse audiences, including individuals with limited technology experience.
· Knowledge and experience with makerspace equipment, including software, or interest and willingness to learn.
· Ability to communicate clearly both orally and in writing.
· Motivated to develop programs and opportunities for youth and adults of diverse educational, economic, and cultural backgrounds.
· Ability to handle confidential and sensitive information.
· Bilingual proficiency (English/Spanish) is a plus.
Additional Requirements
· Willingnessand ability to travel to other CLPVD locations and community partner sites.
· Position requires the ability to sit and stand for extended periods, and to lift and carry equipment up to 25 lbs.
Benefits:
§ Health benefits include competitive medical and dental coverage.
§ Paid sick leave, paid parental leave, 3 days paid personal leave, 17 paid holidays, and 17 paid vacation days. There is a 6-month waiting period for vacation and a 3-month waiting period for sick leave and personal day usage.
§ Financial benefits include 401(k) investment options with matching employer contributions, and employer-paid life and long-term disability insurance.
Experience and Training
Associate's degree or higher, or equivalent combination of education and experience in library services, information technology, or a related field. Minimum two (2) years of experience in a library, education, or public-facing technology support role.
Send resume, cover letter, and three references to: Maria Melvin, HR Manager, mmelvin@clpvd.org, (401) 467-2700 x.1606
EEOC Statement:
Community Libraries of Providence is an Equal Opportunity Employer. All
qualified applicants will receive consideration for employment without regard
to race (including hair texture and protective hairstyles), color, religion,
sex, age, national origin, protected veteran status, disability status, sexual
orientation, gender identity or expression, marital status, genetic
information, or any other characteristic protected by law.
