Benefits:
Employer-paid Health/Dental Insurance
Highly competitive 403(b) Employment Retirement Plan
Life Insurance
PTO (vacation/holidays/sick days)
This position is represented by OPEIU Local 25 and is subject to the terms of the collective bargaining agreement with the RI Institute for Labor Studies and Research (ILSR).
Mission Statement:
The Institute for Labor Studies & Research provides education and training that enables working Rhode Islanders and the labor movement to have a stronger voice in the workplace, to participate more effectively in Rhode Island’s changing economy, and to create a more just and equitable society.
The First Mile Program focuses on empowering and improving the lives of the clients we serve through education, employment and advocacy. Our workforce development programs provide essential services and skill building to help those we serve reach career success and economic independence.
Job Description:
ILSR seeks a dynamic Program Navigator for the First Mile Program. Candidates must have experience working with adult learners. We seek applicants who are proficient with technology, MS Office and Google Workspace.
The main responsibility of the First Mile Program Navigator is to collaborate with the Program Director on the enrollment process and provide case management support. The Program Navigator will be responsible for supporting applicants with the intake and onboarding process, screening incoming referrals and applications. The Navigator will maintain frequent communication with program participants on training requirements, work based learning opportunities, and employment and resource referrals. Responsibilities include: Maintain effective working relationships with all program participants and partners. Identify potential program candidates and administer program eligibility assessment Provide support to participants throughout the enrollment and program completion process, utilizing motivational interviewing techniques. Implement best case management practices by practicing confidentiality when maintaining proper documentation, including case notes, assessments, outcome measures, narratives, and reports, and resource referrals. Schedule intake appointments, schedule and proctor intake and exit assessments. Work with the First Mile Program Director to schedule and track cohorts and classes. Work with the First Mile Program Director to liaise and work with new and existing instructors on an as-needed basis. Update case notes, files and assessment outcomes. Facilitate virtual appointments and informational sessions as needed. Support students and instructors with virtual learning platforms. Attend program, partnership, and organizational meetings. Other duties as assigned. Skills required: Strong interpersonal and effective communication skills. Ability to communicate and work independently and with a team. Time management skills, ability to prioritize tasks with ability to meet deadlines. Exceptional organizational skills. Strong attention to detail. Excellent data entry and tracking skills. Ability to assess and respond to situations, make informed decisions, and adapt. Must be proficient in Google Workspace and MS-Office Suite. Familiarity with online video platforms, i.e. Zoom. Bilingual or multilingual strongly preferred. 2+ years’ experience in education and or workforce development programs. Attributes: Communicator: You possess excellent communication skills and enjoy working with a wide variety of individuals including project participants, program partners, instructors, and staff. You are an active listener who embraces ideas of others, even if they conflict with your own, for the sake of the program and participants. Self-motivated: You can work with a minimum amount of supervision and be capable of strategically prioritizing multiple tasks in a proactive manner. Engaged: You must be passionate about collaboration and ensuring participants are successful by facilitating resource access, reaching goals and delivering outcomes/results. Problem Solver: You must possess the ability to efficiently assess and respond to problems with solutions and strategies, and be accountable for decision making.
To apply: Please submit a resume and cover letter by February 16th to Michael Roles mroles@riilsr.org
