Job Summary:
Reporting to the Enrollment & Outreach Supervisor, the
Enrollment Associate is responsible for community outreach and enrolling
potential participants into the PACE program. Identify opportunities to
generate referrals. Ultimate goal is to drive potential participants and/or
caregivers to the PACE program. Must be organized, courteous and able to
work independently and with a team. Must be able to work on multiple
tasks at once, with focus and sharp attention to detail.
Job Duties/Responsibilities:
- Conducts strategic outreach throughout RI to educate communities about PACE-RI services.
- Conducts Initial Intake Assessment and confirms eligibility for the program.
- Works closely with the Enrollment Administrative Assistant and communicates all intakes that will be included on the agenda for Intake Review Team.
- Present key information to Intake Review Team on a weekly basis. Ensure that focus is on information clear & succinct to Interdisciplinary Team in determining how to keep the participant safe in the community.
- Work closely with the Enrollment RN to ensure that medical assessments are conducted.
- Assist the potential participant in completing the Medicaid Application Collect all supporting documentation via tablet, upload to PACE Logic and deliver to the State.
- Collect any outstanding supporting documents required for Medicaid Application and submit to Enrollment Administrative Assistant.
- Actively participate in all scheduled Enrollment Strategies for Intakes completed by respective Enrollment Associate-in person. Identifies any incomplete areas and communicates with Enrollment Administrative Assistant to ensure follow up for a complete Enrollment Strategy prior to Enrollment Conference.
- Compile all Enrollment documents for the Enrollment Conference.
- Conducts the participant enrollment conference in collaboration with the Transitional Care Liaison. Address any non-clinical questions regarding participant rights, responsibilities, and program regulations. Obtain a signed Enrollment Agreement.
- Update EMR and Maximizer daily to capture all enrollment and outreach efforts.
- Manage weekly sales calls/distribution of promotional material, expand contacts and document efforts.
- Represent PACE at various community meetings, trade shows, health fairs and other events as assigned by the Chief of Growth and/or the Enrollment & Outreach Supervisor.
- In partnership with the Enrollment & Outreach Supervisor, build relationships with referral sources, including but not limited to hospitals, rehabilitation facilities, elder housing resident coordinators, social workers and visiting nurses who refer clients to PACE.
- Always provide excellent customer service to internal and external customers.
- Provide back up during team members’ time off.
- Provide back-up for the Enrollment Administrative Assistant as needed.
- Recommend program improvements, for greater efficiency and effectiveness.
- Participate and / or lead PACE committees that directly support Enrollment activity, or other committees established to advance the organizational strategic plan.
- Travel throughout RI is required for community-based work.
- Occasional evening and weekend hours necessary.
- Performs other related duties as required and assigned.
Position Requirements:
High
School Diploma or Equivalent, Required
Bachelor's Degree, Preferred
1 to 3 years of administrative support experience, Preferred
1 to 3 years of sales or case management
experience, Preferred
1 to 3 years of Health Care Industry Experience,
Preferred
1 year of experience working with a frail or
elderly population, Preferred
Driver's License & access to reliable transportation
