About Us:
We are a small, grassroots non-profit organization dedicated to supporting the unhoused and housing-insecure population of Aquidneck Island. Our work is rooted in compassion, dignity, and community engagement. We provide direct support services, advocacy, and resources to those in need, and rely heavily on local partnerships, volunteers, and donors.
Position Summary:
We are seeking a detail-oriented and compassionate Administrative & Client Support Coordinator to join our team part-time. This role is essential in keeping our small office running smoothly, supporting staff, assisting clients with basic needs and forms, and ensuring that our donor communications and records are well-managed.
Key Responsibilities:
- Answer and manage incoming phone calls and messages professionally
- Assist clients with completing applications and paperwork (e.g., housing, benefits)
- Maintain accurate records and assist with data entry in a state-run database (training provided)
- Track donations and manage acknowledgment process (e.g., thank-you notes)
- Draft and maintain internal office Standard Operating Procedures (SOPs)
- Provide general administrative support
- Collaborate with staff to improve and streamline client intake and support processes
- Uphold confidentiality and demonstrate empathy in client interactions
Required Qualifications:
- Proficiency in basic computer tasks (Microsoft Office, Google Workspace, email, etc.)
- Willingness to complete required training for state database use
- Strong communication and writing skills
- Organized and dependable with attention to detail
- Comfortable working with vulnerable populations with empathy and discretion
- Self-motivated, flexible, and able to work independently in a small team setting
Preferred Qualifications:
- Experience in a non-profit or social service setting
- Familiarity with donor management or CRM systems
- Knowledge of Aquidneck Island and local resources a plus
