Needs From: BrownEngage

Job Description:

Family Support Specialist

 

Position Type:

Part-Time (25 hours)

 

Company Information:

Ronald McDonald House Charities® of New England (RMHC NE) provides a comprehensive and supportive network of resources to children and their families through Ronald McDonald Houses, Ronald McDonald Family Rooms and Ronald McDonald Care Mobiles. Together, we can build greater capacity to serve children facing all pediatric illnesses at Boston’s children hospitals, Rhode Island’s children hospitals and other medical facilities throughout New England.

 

Job Summary:

The Family Support Specialist, in collaboration with the Director of Operations, is responsible for supporting the day-to-day operations of the Ronald McDonald House of Providence. This includes but is not limited to overseeing family intake and stay experience, data entry, volunteer services, overseeing Group and Activity Volunteering, including RMHCNE Meals with Love Program.

 

Reports To:

Director of Operations

 

Essential Functions and Responsibilities:

Supporting the Director of Operations in overseeing volunteer programs and guest stays. Promoting House values, mission, and a supportive atmosphere for all staff, volunteers, and families following the HR manual, Operations Manual and the General Administrative Practices and Guidelines. Assisting the Providence House data inputs and reports generated on House databases. Assisting with the daily responsibilities of the House to guarantee the House always operates at the highest standards. Supervise, recruit, schedule, and train the Meals with Love, Group Volunteer, and Activity Volunteers – providing in-person support. Confirming all House procedures, policies, and guidelines are closely followed to secure the safety of all families, volunteers, and staff. Communicate activities with guest families staying at the House. Inspect, clean, and organize all areas of the House including guest rooms to ensure a proper and professional appearance. Work with all volunteers to ensure the highest level of customer service and consistent operations of the House.

 

Knowledge, Skill and Experience:

·        A passion for and commitment to helping patients and their families in a housing program environment.

·        Bachelor’s degree, preferred.

·        Three to five years of experience in a non-profit setting.

·        Bilingual (Spanish/English) preferred

·        Ability to handle sensitive and confidential situations.

·        A commitment to an inclusive, diverse, and compassionate environment.

·        Ability to work cooperatively in a small staff-team structure.

·        Proficient skills including familiarity with Microsoft Office including Microsoft Outlook, Calendar and Teams.

 

Working Conditions, Compensation, & Benefits:

This position pays $28/hour and is an in-person onsite part-time role with primary hours typically falling 5 days a week from 12:30PM to 5:30PM with the ability to work a flexible schedule, when needed, according to the needs of the organization.

 

Participation in weekend on-call rotation is a mandatory requirement of the role.

 

Occasional evening and weekend hours may be required and participation in weekend on-call rotation is a must as a Family Support Specialist.

 

This position does not include benefits but is eligible for personal time off and paid holidays.

 

The Family Support Specialist will work in an office environment that is set in a home-like environment. Some light housekeeping, ground maintenance, and lifting may be required.

 

How to Apply: 

Interested parties, please send a resume and cover letter to our HR Manager, droias@rmhcne.org. Please note “Family Support Specialist” in the subject line. No phone calls please. The position will remain open until filled. RMHCNE is an equal opportunity employer.