Needs From: BrownEngage

COMMUNITY LIBRARIES OF PROVIDENCE

Digital Services Specialist (S1)

Olneyville Library

Salary: $22.96 per hour/$44,772 annual

Hours:  Full-time. 37.5 hours per week w/Benefits

Posted:  July 20, 2026

Deadline: Applications accepted until the position is filled.  

CLPVD is seeking someone to fulfill a new staff position, Digital Services Specialist, at a new, co-located Olneyville Library in the Joslin Recreation Center. Partner organizations include Joslin Recreation and the Olneyville Resilience Hub (City of Providence). The William D'Abate Elementary School is also located on site, as well as a large public park that includes a basketball court, water park, and playground. The Digital Services Specialist will be the primary staff for the Cyber-Lobby at the Library, but will have the support and participation of the other Olneyville Library staff. They will also participate in other library programs, including makerspace, and spend time each day serving on the circulation desk.

 

Position Description:

The Digital Services Specialist supports and advances the Community Libraries of Providence (CLPVD) mission by delivering high-quality digital programs and technology assistance to visitors to the Olneyville Library Cyber-Lobby, Olneyville Resilience Hub, and Joslin Recreation Center. This position implements digital literacy programs and one-on-one tech support, troubleshoots basic equipment issues, and manages reservations and usage of the privacy pods, meeting room, and public computer lab with the support of the other Olneyville Library Staff. The Digital Services Specialist will work under the direct supervision of the Neighborhood Library Supervisor, with programmatic support and training from the Digital Services & IT Coordinator. 

 

Due to a state grant, the Cyber-Lobby services will have an initial 5-year focus on health monitoring (telehealth and access to other health education), workforce tasks (online interviews, research, resume writing, job search), and education (online classes, virtual meetings) in addition to basic computer assistance (email, Google apps, attachments, word processing, etc.). 

The Digital Services Specialist participates daily in library-related customer service, including circulation, library card registration, shelving, etc. They assist with and/or deliver makerspace programming and/or training as well as other programs. Successful performance requires strong interpersonal skills, cultural sensitivity, and a desire to create an open and inclusive library space for diverse users. The Digital Services Specialist may occasionally have a lead role with regard to the daily activities of the library when the Library Supervisor is out of the building.

Essential Job Functions:

 

Programs & Patron Services

·  Assist patrons with library-owned devices, printing, scanning, and other technology. Limited support for personal devices will be provided.

·  Develop, promote, and deliver digital skills workshops for all ages.

·  Support patrons in accessing e-books, e-audiobooks, streaming services, and other digital collections through platforms such as Ocean State e-Zone and Hoopla.

·  Respond to patron inquiries about digital services in person, by phone, and via online channels.

·  Troubleshoot public and staff computers, peripherals, and software; request assistance for more complex issues through the CLPVD Help Desk.

·  Collect and maintain library statistics; participate fully in evaluation efforts.  

·  Provide customer service, including checking out/in books, issuing library cards, processing book deliveries, pulling holds, and shelving materials.  

·  Assist with and/or deliver makerspace programming and training. 

·  Seek to understand patron needs and advocates for services that respond to their needs. 

·  Provide outreach to promote library services and programs, present programs offsite in community spaces, and meet with representatives from other neighborhood agencies (with a focus on co-located partners).

·  Manage library operations in the absence of the Library Supervisor, but under the guidance of Systems Coordinator. 

·  Provide coverage in other CLPVD libraries as needed.

 

Web & Digital Content

·  Post library events and guides/tutorials on the CLPVD website (clpvd.org).

·  Create and post content for CLPVD social media channels, in coordination with the Library Supervisor.

 

Collaboration & Professional Development

·  Collaborate with Olneyville Library, Olneyville Resilience Hub, and Joslin Recreation staff to integrate digital services into the community hub’s broader programming and community outreach efforts.

·  Engage in professional development opportunities within CLPVD and sponsored by state library organizations.  

·  Maintain awareness of emerging library technologies and recommend enhancements.

Required Knowledge, Skills and Abilities

·  Clear understanding of the mission, vision, and brand promise of CLPVD. 

·  Ability to establish and maintain effective working relationships with staff, community organizations, and the public.

·  Strong desire to work in a team environment and to collaborate inside/outside the library.

·  Enthusiastic, flexible, self-starter.

·  Comfortable working with various technologies (e.g., Microsoft programs, Google Docs/Drive), including staff and public computer applications.

·  Experience providing technology instruction or training to diverse audiences, including individuals with limited technology experience.

·  Knowledge and experience with makerspace equipment, including software, or interest and willingness to learn. 

·  Ability to communicate clearly both orally and in writing. 

·  Motivated to develop programs and opportunities for youth and adults of diverse educational, economic, and cultural backgrounds.

·  Ability to handle confidential and sensitive information.

·  Bilingual proficiency (English/Spanish) is a plus.

Additional Requirements

·  Willingnessand ability to travel to other CLPVD locations and community partner sites.

·  Position requires the ability to sit and stand for extended periods, and to lift and carry equipment up to 25 lbs.

 

Benefits:

§  Health benefits include competitive medical and dental coverage.

§  Paid sick leave, paid parental leave, 3 days paid personal leave, 17 paid holidays, and 17 paid vacation days. There is a 6-month waiting period for vacation and a 3-month waiting period for sick leave and personal day usage.

§  Financial benefits include 401(k) investment options with matching employer contributions, and employer-paid life and long-term disability insurance.

Experience and Training

Associate's degree or higher, or equivalent combination of education and experience in library services, information technology, or a related field. Minimum two (2) years of experience in a library, education, or public-facing technology support role.

 

Send resume, cover letter, and three references to: Maria Melvin, HR Manager, mmelvin@clpvd.org, (401) 467-2700 x.1606

EEOC Statement:
Community Libraries of Providence is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race (including hair texture and protective hairstyles), color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. 

 

COMMUNITY LIBRARIES OF PROVIDENCE

Neighborhood Library & Olneyville Partnership Supervisor*

Salary: $65,000 annual

Hours:  40 hours per week w/Benefits

Posted:  June 8, 2026

Deadline: Applications accepted until the position is filled.

*This position is a managerial and confidential non-bargaining unit position, under the supervision of the Systems Coordinator.

CLPVD is seeking someone to fulfill a new staff position, Neighborhood Library & Olneyville Partnership Supervisor, at a new, co-located Olneyville Library in the Joslin Recreation Center. Partner organizations include Joslin Recreation and the Olneyville Resilience Hub (City of Providence). The William D'Abate Elementary School is also located on site, as well as a large public park that includes a basketball court, water park, and playground. The new Olneyville Supervisor will be excited, flexible, and innovative in order to collaborate successfully with partner organizations to develop a thriving neighborhood hub in a densely populated residential neighborhood.

 

Position Description:

The Neighborhood Library Supervisor is responsible for supporting, energizing, and leading staff to provide relevant library service to the Providence neighborhoods surrounding their library. The Neighborhood Library Supervisor is expected to carry out the mission and vision of the library, participate on committees to develop programs, services, and policies/procedures, and to plan for the future of the Community Libraries of Providence. This position is a managerial and confidential non-bargaining unit position, under the supervision of the Systems Coordinator.

 

The Neighborhood Library Supervisor, with other administrators, ensures that essential library functions are being implemented by qualified staff. Strong interpersonal skills, including the ability to work successfully with culturally diverse patrons of all ages and a diverse staff and team of volunteers are essential. This position requires dedication to connect the library with its immediate community. 

 

Neighborhood Library Supervisors supervise the library staff and are responsible for the creation and maintenance of a professional and productive team-oriented working environment in the library as well as an open, inviting atmosphere for library users. They are expected to respond to last minute coverage issues outside of traditional working hours, and may occasionally have to handle emergent issues with the support of other administrative staff.

 

The Neighborhood Library Supervisor will serve as a public services librarian, in addition to their supervisory responsibilities. They will serve patrons–youth or teen/adults depending on their area of expertise–and will coordinate and offer programming to meet the interests and needs of the community. 

 

The Olneyville Partnership Supervisor will be responsible for piloting the first true co-location of a CLPVD library; in this pilot collaboration, the library will be located in the same building as the Joslin Recreation Center. The library spaces include a Cyber Lobby with privacy pods, a small meeting room, and a computer lab; a traditional library with collections and programming space; and a makerspace lab. The Supervisor will collaborate with the Olneyville Resilience Hub staff, Community Resilience Committee, and Joslin Recreation staff on a coordinating committee to design, plan, and market programs to serve the community and fulfill state grant requirements to offer programs in health monitoring, education, and workforce development. The Supervisor will ensure compliance with the City of Providence’s contract. William D’Abate School is in the same complex; through the Connected Libraries initiative, collaboration with the School Librarian and teaching staff will be an important component of programming.

 

Essential Job Functions:

Librarian, Teen & Adult:

·  Provides services for either youth or teens & adults, depending on expertise & experience. 

·  Offers programs and outreach in the community.

·  Provides reference and research support for people of all ages.

·  Oversees collection development and management, delegating selection to professional staff.

Olneyville Partnership Supervisor: 

·  Ensure compliance with the City of Providence contract regarding statistics, evaluation, and programs.

·  Participate effectively and enthusiastically with the programming committee, including Joslin Recreation, Olneyville Resilience Hub staff, and the Community Resilience Committee.

·  Support and mentor staff in their new, collaborative roles as part of the shared library & recreation center.

·  Create and pilot new programming and service initiatives that respond to the requirements of a shared community space.

·  Communicate respectfully and promptly with the City of Providence and CLPVD staff regarding any issues that need to be addressed (e.g., maintenance and repairs, conflicts among partners, programming issues, staffing coverage challenges, etc.).

·  Supervise meaningful and purposeful use of the resources in the Cyber-Lobby by supporting and collaborating with the Digital Services Specialist, Digital Services and IT Coordinator, and IT Manager.

Staff Support:

·  Supports all library staff in their roles, independently and with Systems Coordinator support; initiates mentoring, professional development, and/or corrective action as needed. 

oWill perform or coordinate staff evaluations for staff in their building. 

·  Manages the day-to-day activities of the library staff, includinglibrarian(s), clerk(s), Specialist(s), safety personnel, and volunteers/work study students. Approves bi-weekly timesheets and schedules temporary staff as needed.

·  Actively supports teamwork. Conducts meetings as needed to keep staff up to date on policies, procedures and other library developments.

·  Models exemplary customer service that creates an inclusive, positive, and welcoming environment in the library. 

·  Participates in hiring new staff. Supports and orientates new hires; coordinates training on CLPVD policies and procedures. Performs monthly probationary assessments, initiates mentoring and professional development as needed. At the end of the probationary period, makes recommendations about continued employment at CLPVD. 

·  Performs supervisory duties, including:

oReviews and responds to step 1 grievances.

oMeet with staff and document conversations over issues that arise.

oConsults with HR Manager and Systems Coordinators regarding the need for coaching or discipline.

§Coaching session - conduct coaching session, monitor goals and timeline, OR

§Discipline process - provide documentation to HR; lead verbal and written disciplines, with HR Manager, up to and including termination. 

·  Participates in creation of proposals for collective bargaining negotiations; may join the negotiating team. 

·  Assists with circulation and other services as necessary. Provides coverage in other libraries as required. 

 

Leadership:

·  Works with Systems Coordinator, Supervisors, Executive Director, Olneyville Resilience Hub staff, Community Resilience Committee, and Joslin Recreation Center staff to analyze, plan, and implement neighborhood library services utilizing the CLPVD strategic plan and state grant.

·  Coordinates and supports development of a menu of programs that meets the community needs for education and entertainment, always referencing the state grant requirements for programs in health monitoring, workforce development, and education.

·  Markets library collections, programs, services and resources in cooperation with Joslin Recreation Center and the Olneyville Resilience Hub.

·  Serves as liaison to the library’s Friends Group. 

·  Collects, maintains and analyzes library statistics.

·  Responsible for monitoring and reporting security, maintenance, and custodial issues. Maintains close communication with the facilities department and City of Providence staff as required.

·  Handles and trains staff to work together to defuse challenging patron interactions to minimize disruption and to keep everyone safe. Keeps records and files incident reports.

·  Responsible for modeling and enforcing CLPVD workplace cleanliness rules.

·  Maintains professional development, including ongoing supervisory training, through workshops and professional affiliations.

 

Required Knowledge, Skills, and Abilities:

·  Ability to maintain effective working relationships with library staff and users.

·  Ability to demonstrate successful management of a staff team.

·  Eager to work in a collaborative environment with other administrative staff.

·  Working knowledge of library computer systems and applications including circulation software, internet, online databases, office software, and email. 

·  Working knowledge of the policies, procedures of the Community Libraries of Providence, including mission and vision statements and the ability to implement and articulate them to staff and patrons.

·  Ability to plan, implement, and follow through on independent projects, consistent with the goals and objectives of the Community Libraries of Providence. 

·  Ability to analyze complex problems and develop solutions.

·  Ability to evaluate current services and make recommendations to improve and/or innovate.

·  Ability to speak in public and to make presentations.

·  Ability to communicate clearly both orally and in writing.

·  Ability to interact with diverse patrons including different ages, languages and cultures.

·  Demonstrated ability to de-escalate challenging patron behaviors and to create a safe space for all members of the community, including staff.

·  Bilingual in English/Spanish a plus.

·  Ability to work a flexible schedule when required for coverage and/or emergency situations. 

 

Benefits:

§  Health benefits include competitive medical and dental coverage.

§  Paid sick leave, paid parental leave, 3 days paid personal leave, 17 paid holidays, and 22 paid vacation days. There is a 6-month waiting period for vacation and a 3-month waiting period for sick leave and personal day usage.

§  Financial benefits include 401(k) investment options with matching employer contributions, and employer-paid life and long-term disability insurance.

 

 

Experience and Training:

MLIS degree from an ALA accredited institution with a minimum of three years of relevant professional experience is required; supervisory/managerial experience is preferred.

Send resume, cover letter, and three references to: Maria Melvin, HR Manager, mmelvin@clpvd.org, (401) 467-2700 x.1606

EEOC Statement:

Community Libraries of Providence is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race (including hair texture and protective hairstyles), color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Facilities Steward M-4

Community Libraries of Providence

Salary: $20.50 per hour to start, increases to $21.50 per hour/$44,720 (upon completion of

6-month probationary period)

Hours:   Full-time, w/Benefits – 40 hours/week

Posted:  August 11, 2026

Deadline: Applications accepted until the position is filled.

 

This position is in the United Service and Allied Workers of Rhode Island (USAW) union.

 

CLPVD is seeking a Facilities Steward (M4) to clean and perform minor repairs at Knight Memorial Library. They will also maintain a safe and secure environment for staff and library visitors by providing a warm welcome and orientation to library visitors; establishing a visible security presence in and around the library; and, by swiftly, calmly, and firmly enforcing the Behavior, Safe Child, and other CLPVD policies and responding to emergencies/incidents.

Essential Job Functions:

Cleaning & Maintenance:

Daily/Weekly Tasks:

●       Dust shelves, furniture and fixtures;

●       Sweep, dry mop and vacuum floors daily;

●       Wet mop all floors/stairwells weekly;

●       Wipe down all surfaces, including table tops and desks;

●       Empty waste baskets and discard other materials;

●       Set out recycling bins;

●       Clean rest rooms and staff lounges;

●       Set up and break down meeting rooms and other spaces for library events, classes, and programs;

●       Pick up trash in the library and on library grounds;

●       Clean and remove trash & recycling from afterschool meal service (vacuum as required);

●       Replace paper goods, soap and other toilet articles.

Scheduled tasks as assigned by Operations Director:

●       Strip and wax floors;

●       Vacuum and shampoo carpets for routine cleaning and, as needed, to remove stains;

●       Clean windows;

●       Sweep and clean stairwells and elevators and/or excessive indoor dirt caused by inclement weather;

●       Other duties as assigned within classification.

Seasonal Responsibilities:

●       Assist with snow removal by pre-treating walkways and keeping up with snow clean up (walkways, parking lots, and steps) during the day while the library is open.

●       Maintain outdoor spaces on a weekly basis: cut the grass; weed; and trim trees (Spring, Summer, Fall).

 

Maintenance Tasks:

●       As requested, serve as point person for contractors as directed by the Operations Director;

●       Move furniture, books, or other items as requested, within the library or between libraries;

●       Assist with de-cluttering and removal of outdated items;

●       Assemble/disassemble library furnishings;

●       Hang artwork or displays;

●       Change lightbulbs, batteries, filters; empty de-humidifiers;

●       Attend to clogged toilets or other basic plumbing tasks (i.e., vacuuming up water);

●       Safely clean up biohazards (e.g., vomit);

●       Perform basic repairs utilizing hammer, nails, electrical tape, or other basic tools;

●       May deliver afterschool meals from time to time;

●       Other duties as assigned within classification.

Safety:

●       Welcomes patrons and provides a general orientation to the building.

●       Interacts with and builds relationships with library users to promote constructive, cooperative, and positive interactions with library staff and other patrons.

●       Maintains patron behavior policy as part of a staff team; reports all issues to the Supervisor.

●       Provides for the safety and security for all persons (staff and library visitors), and CLPVD property. 

●       Patrols and monitors the interior and perimeter of the premises to observe and identify potential safety risks, security risks and undesirable conditions.

●       Monitor restrooms of the library, including managing keyed access.

●       Responds to emergency situations including, but not limited to, safety hazards, fires, medical emergencies and threats to life and/or property

●       Complies with organization and department policies and procedures.

●       Other duties as assigned within classification.

Required Knowledge, Skills, and Abilities:

●       Ability to speak and read English.

●       Strong desire to work in a collaborative, team-based working environment.

●       Must possess strong customer service and interpersonal communication skills.

●       Able to de-escalate problems and conflicts and remain calm under pressure, including emergencies.

●       Ability to interact with diverse patrons including different ages, languages and cultures.

●       Positive attitude towards and willingness to support community members experiencing homelessness, substance abuse, and/or mental health challenges in the library.

●       Enthusiastic about supporting youth in using the library constructively.

●       Able to lift up to 51 pounds.

●       Skill in the use of basic hand and electric tools and familiarity with parts and materials is required.

●       Physically able to push, lift, bend, stoop, kneel, and work with repetitive motions.

●       Use of ladders and climbing on equipment up to 12 feet high will be required to maintain equipment.

●       Valid RI driver's license and vehicle to drive short distances between libraries.

●       Required to have an MVR check performed every 2 years and have a BCI check done as outlined in the CLPVD policies.

Experience and Training:

High school graduation or equivalent. Experience in cleaning commercial buildings necessary. Additional training will be provided by the Operations Director.  Must attend security training as required.

 

Schedule: 

40 hours per week: Monday - Thursday, 12:00 – 9:00 PM (1-hour meal break); Saturday 8:30 AM - 5:30 PM (1- hour meal break). Fridays off.

 

Benefits:

§  Health benefits include competitive medical and dental coverage.

§  Paid-time off benefits include paid sick leave, paid parental leave, 3 days paid personal leave, 17 paid holidays, and 17 paid vacation days. There is a 6-month waiting period for vacation and personal day usage and a 3-month waiting period for sick leave usage.

§  Financial benefits include 401(k) investment options with matching employer contributions, and employer-paid life and long-term disability insurance.

 

Send resume, cover letter, and three references to:

Maria Melvin, HR Manager, mmelvin@clpvd.org, (401) 467-2700 x.1606

 

EEOC Statement:

Community Libraries of Providence is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race (including hair texture and protective hairstyles), color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law